Home > Contact > FAQ


FAQ


Welcome to the Customer Service and Support FAQ page. This page answers most common questions that we receive about our guitars and bass guitars. Please check the following list to see if any of the descriptions match your inquiry or problem. If you can't find what you're looking for do not hesitate to contact us because we stand readily at your disposal!



Summary


  1. What is Arium?
  2. Where can I test drive the guitars?
  3. I would like to get tickets for NAMM or MESSE. Where can I get them?
  4. What custom options do you offer?
  5. Is it reliable to buy on Ebay?
  6. What are the lead times?
  7. Can I pay with credit card?
  8. Do you accept different currencies?
  9. What does MSRP stands for?
  10. Where can I find the prices of the guitars?
  11. What is a one piece construction electric guitar?
  12. What is a flying heel joint?
  13. Can we make custom mother of pearl inlays?
  14. Do you have tremolo bridges on your guitars?
  15. Do you make 7 string guitars?
  16. Do you make 4 string bass guitars?
  17. What type of pickups do we use? And can we change them?
 
 

1. What is Arium? 

   Arium is a mixture of several resins and microscopical glass bubbles. Arium has a million tiny air chambers which make the   guitars extremely resonating. For more info on Arium visit the Story section on our website.


2. Where can I test drive the guitars?

If there is no dealer close to you, please contact us. We will try our utmost best to sort it out. We organize clinics in the countries independently and with our dealers. Follow us on Facebook or add your e-mail to our newsletter for announcements. We also offer a 30 day return policy if for any reason the (bass)guitar isn’t what you expected. Only, we do not refund the transport costs and customized instruments can’t be refunded. Please send an email for more information.


3. I would like to get tickets for NAMM or MESSE. Where can I get them?

Most of these shows are also open for consumers on particular days. We always have a few tickets available, but we prioritize the owners of our gear. Please keep an eye on our Facebook and newsletter for announcements when these shows come up.


4. What custom options do you offer?

We offer a large variety of custom options, e.g. pick up configuration, finishes, parts, fretboard, inlay.
Please take a look at our Custom Guitar area of our website to see what we've already customized for different guitarists.


5. Is it reliable to buy on Ebay?

We are very careful about our instruments. Therefore we won’t recommend you to buy on Ebay as we don’t know what the condition is of the instrument nor we can give any guarantees. Apart from us, only authorized dealers are allowed to sell our gear. They are listed on our dealer page. If you have any doubts about the condition of the instrument, please contact us.


6. What are the lead times?

Lead times are about 1 – 2 months. Custom options have a larger lead time and depend on the customizing of the instrument. You will be informed what the ETA (Estimated Time of Arrival) is when you get your custom quote.


7. Can I pay with credit card?

Yes, you can. We accept Mastercard and Visa. We use PayPal as our safe Payment provider.


8. Do you accept different currencies?

Yes, we do. We can converse the retail prices for you in your local currency. They include transport and custom duties.
For more information contact us.


9. What does MSRP stands for?

All MSRP (Manufacturer’s Suggested Retail Prices) stated are including shipping costs but only applies when ordering directly from Aristides Instruments.


10. Where can I find the prices of the guitars?

All prices are shown at every product page of each guitar category. Or,  find all guitar catalogs here. Aristides Catalogs 2013


11. What is a one-piece-construction guitar?

A one-piece-construction guitar is a guitar built out of one piece of Arium (or wood), so there is no neck to body attachment or wings. The entire guitar is just one piece. This building method effects the sustain and resonance significant to sharp attack tones and extremely long sustain time when you play, bend or slap our guitars or basses. It is really impressive how much more volume, tone, sustain and harmonics 1 piece guitars have.


12. What is a flying heel joint on a guitar?

The flying heel joint, an ergonomically shaped, smooth transition from the neck to the body, which is possible only in one-piece-construction neck designs, allows unhindered playing of the highest frets. A


13. Can we make custom mother of pearl inlays?

Yes we can. There are actually a lot of possibilities around this feature. If you want to have your own inlay design on your fretboard just send your design to us and we will inlay the design you want. It is also possible to let us create a beautiful design or logo which we inlay for you.


14. Do you have tremolo bridges on your guitars?

Yes we have. The Aristides 010 is equipped with a Wilkinson VS100N tremolo bridge by Gotoh.


15. Do you make 7 string guitars?

Yes and no. At this moment we are working on the development of the Aristides 070, a 7-string electric guitar. The launch of this model is expected in January 2014.


16. Do you make 4 string bass guitars?

No, not yet. But we are planning to expand our bass guitar range with a 4 string bass real soon.


17. What type of pickups do we use? And can we change them?

Our standard pickups are Seymour Duncans but if you want another pickup set just send us an inquiry to figure out which pickups are available for Aristides guitars.