Service | Aristides

I’ve made my order, what’s next?

As soon as we’ve received your order, you’ll be granted a personal service manager. Your service manager will make sure that everything considering your order will go flawless.
We’ll check if we have the instrument of your choice in stock.
If so, your instrument will be shipped your way right after we’ve received your payment. Before we ship out your instrument we’ll keep you up to date by sending you pictures and a video of the final sound quality test.
There’s a possibility that we don’t have your instrument in stock. (for example with custom orders) In this case we will send you regular photo and video updates of the building process.
When the instrument is shipped you will receive a track & trace number. With this number you’ll always know the whereabouts of your instrument.
We would love to receive a small user review of your instrument.
If your instrument doesn’t meet your expectations, you have 2 weeks to return it. After receiving the instrument we will transfer back your money. (excl. shipping costs)
During the ordering process, feel free to contact your service manager at anytime.

Custom

We offer various custom options, please contact us to discuss the possibilities: